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Mila & Colette Montreal

OVERVIEW

Welcome to Mila & Colette Montreal (“Company”, “we”, “us”, or “our”). We operate this website and online store, including all related information, features, tools, products, and services (collectively, the “Services”).

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and Services to you.

By accessing, browsing, or purchasing from our Services, you agree to be bound by these Terms of Service (“Terms”), as well as our Privacy Policy and Refund Policy. If you do not agree, you may not access or use the Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you represent that:

  • You are at least the age of majority in your province of residence in Canada.

  • All information you provide is accurate, current, and complete.

  • You are authorized to use the payment method provided.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

SECTION 2 – PRODUCT INFORMATION

We make every effort to display product colors, descriptions, and details as accurately as possible. However:

  • Colors may vary due to screen settings.

  • Product images are for illustrative purposes.

  • Minor variations in fabric, stitching, or finish may occur.

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to discontinue products or limit quantities.

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or decline any order

  • Limit quantities

  • Cancel suspected fraudulent transactions

  • Cancel orders with pricing errors

An order is not considered accepted until payment has been processed and we issue confirmation.

Orders cannot be guaranteed for cancellation once placed, as fulfillment begins promptly.

Purchases are for personal use only and may not be resold.

SECTION 4 – PRICING & BILLING

Prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices do not include applicable taxes unless specified.

You agree that:

  • Your payment information is accurate.

  • You are authorized to use the provided payment method.

  • You will pay all charges incurred, including taxes and shipping (if applicable).

We reserve the right to correct pricing errors, even after an order is placed.

SECTION 5 – SHIPPING & RISK OF LOSS

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • High shipping volume

  • Events beyond our control

Title and risk of loss transfer to you once the order is transferred to the shipping carrier.

If tracking confirms delivery, responsibility for the package rests with the customer.

Incorrect shipping information provided at checkout is the customer’s responsibility.

SECTION 6 – FORCE MAJEURE

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics

  • Government actions

  • Carrier disruptions

  • Supply chain interruptions

  • Labor disputes

  • Internet or hosting failures

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website — including logos, designs, text, images, graphics, and branding — is the property of Mila & Colette Montreal and is protected by Canadian and international intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written consent.

Unauthorized use may result in legal action.

SECTION 8 – THIRD-PARTY SERVICES & SHOPIFY

Our store is powered by Shopify Inc.

All purchases are made directly with Mila & Colette Montreal. Shopify is not responsible for:

  • Product defects

  • Shipping issues

  • Returns

  • Refunds

  • Disputes

By using our Services, you release Shopify and its affiliates from claims arising from purchases made on our website.

SECTION 9 – FRAUD PREVENTION & CHARGEBACKS

We reserve the right to:

  • Refuse or cancel orders suspected of fraud

  • Request additional verification

  • Block accounts engaged in suspicious activity

Submitting a fraudulent chargeback or payment dispute may result in:

  • Account suspension

  • Order cancellation

  • Reporting to payment processors

  • Legal recovery actions where permitted by law

We maintain transaction records, IP logs, tracking confirmation, and delivery verification for dispute resolution.

SECTION 10 – RETURNS & REFUNDS

Returns are governed exclusively by our Refund Policy.

We reserve the right to deny returns that do not comply with stated requirements.

SECTION 11 – DISCLAIMER OF WARRANTIES

All Services and products are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Durability

  • Non-infringement

We do not guarantee uninterrupted or error-free service.

Some provinces may not allow certain limitations; in such cases, applicable laws apply.

SECTION 12 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Mila & Colette Montreal shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, revenue, savings, or data.

Our total liability shall not exceed the amount paid for the product in question.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Mila & Colette Montreal, its officers, affiliates, employees, contractors, and service providers from any claims arising from:

  • Your breach of these Terms

  • Your violation of law

  • Your misuse of the Services

SECTION 14 – TERMINATION

We may terminate access to the Services at any time without notice if you violate these Terms.

All obligations incurred prior to termination survive termination.

SECTION 15 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein.

Any disputes shall be resolved exclusively in the courts located in Quebec, Canada.

SECTION 16 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting.

Continued use of the Services constitutes acceptance of any changes.