Privacy policy
Last updated: September 4, 2025
Mila & Colette Montreal (“we,” “us,” or “our”) operates this website and online store (the “Services”) to provide you with a curated shopping experience.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or contact us.
By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following personal information:
Contact Information
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Name
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Billing and shipping address
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Email address
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Phone number
Order Information
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Products viewed, added to cart, or purchased
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Order history
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Returns and exchanges
Payment Information
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Payment details processed through secure third-party payment providers
Device Information
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IP address
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Browser type
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Device type
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Website usage data
Communications
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Messages you send to us (such as customer support inquiries)
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Send order confirmations and shipping updates
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Provide customer support
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Improve our website and services
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Prevent fraud and unauthorized transactions
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Send marketing emails (you can unsubscribe at any time)
3. Sharing of Information
We only share your personal information when necessary to operate our business, including with:
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Payment processors
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Shipping providers
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Website hosting and technical service providers
We do not sell your personal information.
We may disclose information if required by law or to protect our rights and prevent fraud.
4. Cookies
We use cookies and similar technologies to:
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Improve your browsing experience
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Remember your preferences
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Analyze website performance
You can manage cookie settings through your browser.
5. Data Security
We take reasonable measures to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.
6. Data Retention
We retain personal information as long as necessary to:
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Fulfill orders
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Comply with legal obligations
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Resolve disputes
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Enforce our policies
7. Your Rights
You may request to:
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Access your personal information
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Correct inaccurate information
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Delete your personal information
To make a request, please contact us at:
We may need to verify your identity before processing your request.
8. Children’s Privacy
Our Services are not intended for children under the age of majority in their province of residence. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact: